Happy Black Kustomer:
The Blog – coming soon
Where we discuss all things regarding the Black consumer. From shopping trends to styles, to places to visit, and deals for your dollars, we cover it all.
Customer service in the Black community is shifting for the better & we are leading the way
Happy Black Kustomer is a customer service solutions organization that guides retailers and their teams, who in serve predominantly Black communities, with profitable customer service strategies and tools in delivering an exceptional customer experience for Black consumers. This is to ensure that revenue will thrive, happy teams will result and most of all, a growing and loyal fanbase in Black customers will continue.
About Us
What began as a frustrating shopping experience, grew into a movement for change in the Black community
Happy Black Kustomer is not your ordinary customer service company. We focus solely on the needs and even wants of the Black consumer. As a women and minority-owned organization, we understand Black consumers better than most and their desire for quality, integrity, efficiency, and hospitality in every shopping experience. By education and training retailers, we are demonstrating to the Black community that they are deserving of the ultimate customer service experience every time they shop. At Happy Black Kustomer, when you make us visible, we will make you valuable.
Our Services
Providing Profitable Customer Services Strategies
through
Coaching
Whether in-person, online, or both, we provide ongoing motivation and challenge best practices to further heighten the experience for Black consumers.
SPEAKING
We inspire, encourage and challenge stereotypes of the Black consumer and why they matter to the growth of your business. This is achieved in-person, online or a combination of the two.
Training
We reveal new methods and strategies in customer care that management and teams can right away utilize when serving Black consumers. This is most effective when done in-person, but can be achieved online or a combination of the two.
Our E-Books
Negro Please!
Customer Service in the Black Community That's Gotta Stop
a Movement for Change
- Karolyn Marshall
Customer Service S.W.A.G.G in the Black Community
A How-to Guide of Serving Our Own
- Karolyn Marshall
Blog, Showcase & Podcast
Blog, Showcase & Podcast
Happy Black Kustomer:
Karolyn’s Corner:
The Showcase – coming soon
Your premier showcase of businesses that deliver exceptional customer service in the Black community. Based on selective criteria, we only highlight those doing it right and not the other way around. Karolyn’s Corner features businesses similar to a Michelin star rating. Only the best can qualify for this recognition.
Happy Black Kustomer:
The Podcast – coming soon
Happy Black Kustomer is the podcast that discusses all things relating to the Black consumer and their shopping experience. We’ll discuss hot topics, have featured guests and allow the community to call in with their burning customer service questions. You don’t want to miss this.
Let's Get Started
Free 15-Minute Discovery Call
To determine if Happy Black Kustomer is right for you,
please schedule a free 15-Minute Discovery Call.
please schedule a free 15-Minute Discovery Call.
For Booking Info
Please contact us for more information and to
schedule us for your next event.
schedule us for your next event.
What Our Clients Say
Our Testimonials
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
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