About Us
Vision
Our Vision is to set the benchmark for exceptional customer service within the Black community. By providing thorough training and education, we will guide retailers in delivering top-tier customer care. Happy Black Kustomer aspires to attain extraordinary levels of recognition and excellence in customer service over the next five years.
Family Life
Karolyn Marshall’s family life, characterized by respect and honor, has been a major influence on her approach to customer service. She credits her family’s interpersonal dynamics as the inspiration for how businesses should treat their customers. Karolyn developed her knack for excellent customer service by observing her father’s high standards for family interactions, especially in welcoming and valuing guests. The ultimate goal was to ensure that guests felt welcomed, appreciated, and eager to return.
Karolyn Marshall’s family life, characterized by respect and honor, has been a major influence on her approach to customer service. She credits her family’s
Observation
In addition to a home-life centered on serving others, Karolyn developed a keen eye
for businesses that exercised great care, professionalism and attention to detail towards the typical consumer. Because of this cultivated gift of observation, she began to notice a marked decline in the quality of care within the Black community that businesses were affording its customers.
interpersonal dynamics as the inspiration for how businesses should treat their customers. Karolyn developed her knack for excellent customer service by observing her father’s high standards for family interactions, especially in welcoming and valuing guests. The ultimate goal was to ensure that guests felt welcomed, appreciated, and eager to return.
Observation
In addition to a home-life centered on serving others, Karolyn developed a keen eye for businesses that exercised great care, professionalism and attention to detail towards the typical consumer. Because of this cultivated gift of observation, she began to notice a marked decline in the quality of care within the Black community that businesses were affording its customers.
To find reasonable customer service, Black consumers would have to visit the most exclusive and expensive areas of town, where the majority of the Black population didn’t reside. As a result, they were left feeling disrespected and overlooked, yet spending staggering amounts of money every year with retailers. Something needed to change, so Karolyn decided to pick up this mantle left by her father and set out on a quest to educate and train those within her own community of customer service excellence. Happy Black Kustomer is the leading authority of customer service education and training within the Black community.
Karolyn, raised in a home focused on serving others, developed a keen eye for businesses that exhibited great care, professionalism, and attention to detail. She observed a decline in the quality of customer service within the Black community, with Black consumers needing to visit exclusive, expensive areas for reasonable service. This often left them feeling disrespected and overlooked, despite their significant spending. Determined to address this issue, Karolyn took up her father’s legacy and began educating and training her community in customer service excellence. Happy Black Kustomer is now the leading authority in customer service education and training within the Black community.
Education & Experience
Karolyn, raised and educated in Prince George’s County, Maryland, earned her Bachelor of Arts degree in Economics from the University of Maryland at College Park. She began her career as a financial counselor, a role she held for several years. Seeking new challenges, she moved to San Antonio, Texas, where she dedicated eight years to teaching, a field she found deeply fulfilling. In the classroom, Karolyn passionately instructed and guided her students in their academic pursuits. Alongside her teaching, she worked at various retail establishments, further honing her customer service skills. Following her teaching career, she was awarded a contract to teach a customer service training course to Bexar County employees
Upon returning to the DC area, Karolyn began work in various legal administrative support capacities in both corporate and federal government organizations. These organizations confirmed in her the ongoing education that customer service is still vital.
Mission
Customer service begins at home, just as it did in the Marshall household. For several years, Karolyn has advanced her expertise in customer service and provided essential training to retail businesses in need. Her mission is to revolutionize the customer service experience through recognition, coaching, and training. Happy Black Kustomer stands as the leading authority in customer service education and training within the Black community.
What Our Clients Say
Our Testimonials
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
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Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
Happy Black Kustomer is an customer service solutions organization that assists small businesses and corporations Happy Black Kustomer is an customer service solutions.
