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Do customers feel welcomed and valued when they enter your store or visit your website?

Are training programs in place to enhance the product knowledge and customer service skills of your employees?

Are methods used to gather feedback from customers about their experiences and areas for improvement?

Are front-line employees empowered to make quick decisions and resolve customer issues effectively?

Do you have strategies to proactively address potential customer complaints or concerns before they escalate?

Do you have a culture of customer-centricity throughout your organization, from leadership down to frontline staff?